Refund Policy

1. We can refund before delivery at any time. If the delivery is partially delivered, we can refund partially based on the delivered quantity over the full quantity. For example, if you buy 100k gold at $100 and we have delivered 40k, we will refund $100*60/100=$60.
2. If the product has been completed, we cannot refund.
3. Just be patient, refund will be processed immediately. Please note that it takes 3-5 business days to be shown on your account.
4. If the game publisher takes back the gold, we will refund or resend the gold as long as you provide the 4 proof screenshots within 3 days. Send them to our email: sales@fastwowgold.com.
   1. The in-game mail that has the character name on your order.
      Example: https://www.fastwowgold.com/images/1.png
      How to: https://us.battle.net/support/en/article/taking-a-screenshot
   2. The notification email that shows the sender email from the game publisher and your email address the time you received the email.
      Example: https://www.fastwowgold.com/images/2.png
      How to: http://www.take-a-screenshot.org or use https://gyazo.com/
   3. The Battle account that has the character name on your order and the Battle account email address that received the notification email from the game publisher.
      Example: https://www.fastwowgold.com/images/3.png
      How to: https://www.take-a-screenshot.org or use https://gyazo.com/
   4. Ask the game publisher's customer service how much gold was taken and take a screenshot.
      Example: https://www.fastwowgold.com/images/4.png
      How to: https://www.take-a-screenshot.org or use https://gyazo.com/

If you want us to resend your gold, please list some items (not grey or white) in AH at the price that was taken and tell us the item name. We will investigate your case within 48 hours. Don't delete the in-game mail and the email in case we have further questions. If there is no problem we will buy the item.